Key skills
Luxury customer serviceProblem solvingCustomer service experienceComputer experienceFashion sensePost-secondary educationSmartphone proficiencyiOSAndroid
About this role
TTEC is an award-winning company focused on delivering exceptional customer experiences. As a Customer Service Representative for a luxury retail brand, you will provide personalized service to customers, addressing their inquiries and assisting with their shopping needs.
Responsibilities:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Recommendations of products or services
- Closing a sale may be required
Requirements:
- An appreciation for high fashion brands and luxury customer service
- 1 year or more of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High speed internet (> 35 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in