Customer Service Representative (Bilingual)

Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. This position is responsible for inbound and outbound customer interactions, providing high-quality service and generating sales opportunities through effective communication and relationship building.

Responsibilities:

• Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts
• Offers Home Inspection leads to all customers that qualify
• Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions
• Cultivates and maintains on-going customer relationships
• General knowledge of the organization, products, and/or services
• Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

Requirements:

• Bilingual Hiring Req
• Ability to use a computer
• Basic knowledge of Microsoft Word, Excel, and Windows
• Good verbal, written, and interpersonal communication skills
• Ability to overcome objections and problem solve
• Ability to work in a fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office/workspace suitable for working remotely during scheduled shift
• Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
• Child / dependent care as necessary during the hours of scheduled shift
• High school diploma or GED
• 1-2 years of customer service experience preferred
• 1-2 years of phone sales experience preferred
• Ability to type 35 wpm preferred