Mental Health Customer Service Representative (Remote)

Myriad Genetics is a leading molecular diagnostic testing and precision medicine company dedicated to advancing health and well-being for all. They are seeking a Patient Advocate to handle complex inquiries, coordinate testing services, and communicate with patients and healthcare providers.

Responsibilities:

• Responsible for coordinating testing services for patients by:
• Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing
• Working with healthcare providers to complete the required documentation and sample submission
• Confirming insurance eligibility and benefit levels
• Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time
• Employee will be on the phone approximately 60-80% of the time
• Independently manage assigned work and meet production and quality metrics
• Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes
• Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
• Participate in the Quality Assurance plan
• Comply with applicable CLIA and HIPAA regulations

Requirements:

• High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree
• Excellent interpersonal and communication skills
• Excellent listening, transcribing, and self-review skills
• PC experience, including familiarity with Excel, Word, Internet, and e-mail
• Able to manage several tasks simultaneously, often under pressure
• Excellent organizational and task management skills and professional judgment
• Enjoys problem solving and identifying patterns
• Hardworking individual who loves working on a team and supporting others
• Fluent in Spanish is preferred/encouraged
• Preference given to higher net typing speed applicants