Senior IT Business Analyst - HIM

Golden Technology is a company that connects top technologists with organizations shaping the future, emphasizing a people-first approach. The Senior IT Business Analyst will assist in application software updates, collaborate with various resources, and lead projects while providing guidance and support for major enterprise applications.

Responsibilities:

• Assist the 3M vendor on application software updates on a monthly basis
• Collaborate with Epic-HIM
• IT and HIM Coding and CDI resources on maintaining a solid, dependable solution; on-call duties required
• Supports major enterprise applications (Revenue Cycle Management related, SQL Server based with HL7 integration) and others as assigned
• Independently facilitates design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives
• Leads unit and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts
• Maintains high degree of understanding of department business processes
• Troubleshoots application issues, with/without vendor assistance, to resolution
• Troubleshoots system hardware, as needed
• Partners with end users to understand workflow and business processes
• Maintains system security for assigned applications
• Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities
• Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations
• Mentors Application Analysts
• Provides input to components of development of end-user training materials and participates in training efforts
• Assists other team members in ensuring high documentation standards
• Leads escalation of issues with appropriate internal resources, to resolution
• Develops policies and procedures in collaboration with business units, other analyst team members, and IT Application manager
• Independently leads application upgrades and troubleshooting efforts and provides guidance to application analysts
• Supports and troubleshoots Hospital Information Systems interfaces for inbound/outbound and billing orders
• Creates reports and assigns work problem tickets to Application Analysts
• Evaluates and maintains appropriate system documentation
• Collaborates with other application analysts to insure system integrations

Requirements:

• HIM IT application support experience; 3M 360 Encompass, 3M Engage One, 3M Fluency Direct and 3M CodeAssist
• 3M 360 Engage One required
• 4+ years of experience in healthcare IT required, 2+ years of experience in supporting Health Information Management (HIM) IT application support experience
• Must have strong written and verbal communication skills
• Proficient with MS Office/MS Visio/MS PowerPoint
• Working knowledge of healthcare applications
• Ability to work with servers and apply application software upgrades required
• Knowledge of disaster recovery and backup procedures required
• High School diploma or GED required
• Knowledge and experience with HL7 Interfaces
• Bachelor's degree in related field