Forward Deployed Engineer

Doppel is a company focused on making the internet a safer place by outsmarting digital threats through AI technology. They are seeking a technically skilled and customer-focused Forward Deployed Engineer to drive enterprise onboardings, manage API integrations, and ensure seamless platform adoption.

Responsibilities:

• Enable success of enterprise clients onboarding on the Doppel platform
• Coordinate development lifecycle of various third party integrations and SIEMs
• Troubleshoot and resolve SSO and authentication-related issues (SAML, OAuth, etc)
• Enable webhook and API onboarding for internal and external customers
• Proactively identify and scale customer limits on the Doppel platform
• Manage the development of 4-5 parallel integration work streams with multiple stakeholders
• Set and maintain deadlines with clear communications
• Bridge communication gaps between engineering and other non technical functions
• API/Webhook enablement for marketing, CSMs, sales engineers, and customers
• Able to build applications on top of our webhook platform to level up Doppel use-cases
• Own product adoption and usage metrics related to integrations
• Create and maintain dashboards to track customer API/webhook usage and system health
• Document and iterate on onboarding and integration best practices

Requirements:

• Strong coding ability (Python preferred)
• Hands-on project management experience
• Proficient technical background to understand APIs, databases, and enterprise configuration management
• Proven project management with multiple parties across time zones
• Extremely customer facing with a resilient, troubleshooting mindset
• Strong communication and organizational skills
• Ability to work in a fast-paced environment
• Ability to query data and build dashboards