Fluke CorporationRemote
Customer Success Manager, Mid-Market
United States
Full-time
2 weeks ago
$76,000 - $126,000 USD
H1B Sponsor Likely
Key skills
Customer Success ManagementSaaS ExperienceInterpersonal ManagementRevenue ManagementUpselling ExperienceBusiness AcumenOrganizational SkillsAttention to DetailSaaSCustomer SuccessSales
About this role
Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. The Customer Success Manager will ensure customer satisfaction with the Fluke Digital System’s eMaint CMMS product by providing proactive strategic guidance and managing client relationships to drive adoption and revenue growth.
Responsibilities:
- Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product
- Maintain high customer satisfaction ratings, per company standards
- Prioritizing and driving resolution on escalated customer issues – You are the Quarterback
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue
- In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue
- Recommend appropriate service and pricing structure and generate proposals and contracts
- Developing success plans for customers that outline their critical success and growth factors
- Works successfully with all levels of the organization internally and partners externally
- Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods
- Lead Executive Business Reviews for top accounts
- Facilitate on-site client engagements on an as needed basis
Requirements:
- 2+ years of related experience
- Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines
- Proven ability to drive continuous value of products
- Experience upselling to existing customers
- Proven interpersonal management skills and exceptional business acumen
- Attention to detail, strong organizational skills, and an absolute focus on quality of work
- B.A. or B.S. degree preferred or equivalent experience
- Previous SaaS experience is a plus