Junior Business Systems Analyst

Canopy is an organization focused on protecting the world's forests, and they are seeking a Junior Business Systems Analyst. This role involves operationalizing a Salesforce overhaul, supporting new accounting systems, and improving organizational information access.

Responsibilities:

• Support organization-wide business systems improvements, with a focus on Salesforce for fundraising and campaign data, knowledge management, and other key systems used across Programs, Development, and Operations
• Support the rollout and adoption of a redesigned Salesforce used by Programs and Development teams
• Coordinate data readiness, migration, and integrations related to Salesforce, accounting and other operational systems
• Lead improvements to document storage, archiving, and information organization, including supporting the implementation of a knowledge base
• Support data quality, reporting and system alignment ensuring consistency across platforms, in partnership with Operations leadership and MEL
• Develop and maintain documentation, guidance, and training materials to support effective system use and handoff

Requirements:

• 1–2 years of hands-on experience practicing business systems analysis, OR compelling equivalent experience that demonstrates your aptitude for this work
• Exposure to the administration of business systems (CRM, ERP, HRIS, accounting, marketing, or service platforms), including configuration, automation, and reporting as part of broader organizational work flows
• Strong data management skills, including imports/exports, formatting, deduplication, field mapping, cleanup, reconciliation, and basic spreadsheet formulas
• Experience working with role- and permission-based access models (e.g., roles, permission sets, profiles), and the ability to follow established change control and UAT processes
• Ability to translate identified organizational needs into practical system updates, and to provide clear documentation and basic user support
• Ability to maintain a high degree of discretion in all aspects of the job
• Excellent writing and verbal communication skills
• Ability to maintain a calm and professional attitude under pressure or shifting priorities
• Sound judgment and the ability to solve non-routine problems independently
• Ability to work collaboratively and independently, while supporting staff with diverse levels of technical comfort
• Embrace a 'Yes, AND...' mindset to foster innovation and collaboration
• A passion for protecting the world's forests
• Experience supporting nonprofit data systems, including routine donor or program data updates and basic reporting
• Direct Salesforce configuration experience, including Objects, Fields, Flows, Validation Rules, and Reports/Dashboards
• Salesforce certifications (Admin, Advanced Admin, Platform App Builder) or Trailhead Superbadges
• Experience with integrations (APIs, Mailchimp, Zapier/Make) or basic SOQL
• Experience with more advanced data management through the use of SQL or R programming
• Knowledge of data governance or privacy/compliance considerations (e.g., GDPR, CPRA, PIPEDA) in a CRM context