Customer Service Project Manager – Data Centers

Siemens is a company committed to fostering an ownership culture and empowering its employees. They are seeking a Customer Services Project Manager to oversee the execution of projects within their Data Centers team, focusing on customer satisfaction and project management from initiation to completion.

Responsibilities:

• Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met
• Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle
• Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services
• Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence
• Track project budget, schedule completion, and perform monthly revenue forecasting
• Review and understand contractual obligations, manage change orders, and participate in vendor negotiations
• Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues
• Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings

Requirements:

• Bachelor's Degree or equivalent combination of education and experience
• 5+ years of direct service project management experience
• 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers
• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future
• PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
• A degree in engineering or construction management
• Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
• An understanding of medium and/or high voltage electrical equipment
• An understanding of datacenter construction projects
• Experience with MS Project or other relevant scheduling software
• Strong leadership skills with experience in leading cross-functional project teams
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers