Service Sales Specialist - VMI - Mobility Customer Services

Siemens is a long-standing provider of infrastructure, electrification, and transportation solutions in the United States. As a Service Sales Specialist for Managed Inventory Contracts, you will ensure seamless customer experiences and drive business success by liaising between customers, vendors, and internal teams to optimize inventory and enhance customer satisfaction.

Responsibilities:

• Act as a trusted partner to assigned customers, building strong, collaborative relationships through regular communication and joint planning
• Work closely with customer stakeholders to understand operational goals, material usage patterns, and service expectations
• Facilitate ongoing alignment meetings to review inventory performance, demand trends, and continuous improvement opportunities
• Partner with customers to jointly define and adjust stocking strategies, service levels, and replenishment approaches as business needs evolve
• Use data‑driven insights to demonstrate service performance, identify improvement areas, and recommend solutions that strengthen the partnership
• Maintain a customer‑first approach focused on long‑term relationship growth rather than transactional interactions
• Serve as a central point of coordination between the customer and internal teams to ensure transparent communication and timely issue resolution
• Proactively identify and educate customers on available service options (e.g., expanded coverage, optimization services, obsolescence support, logistics enhancements) and how they support operational reliability
• Contribute to continuous improvement initiatives focused on efficiency, margin optimization, and customer satisfaction
• Prepare and manage sales proposals, quotations, customer orders, and contracts in compliance with company policies and customer requirements
• Support customer meetings, roundtables, and ad hoc inquiries related to pricing, inventory, contracts, and order status
• Coordinate closely with warehouse, logistics, and shipping teams to support on-time material availability
• Expedite urgent orders as needed and proactively follow up on delivery risks

Requirements:

• High School Diploma / GED
• Experience in aftermarket sales, spares, or service-based environments
• Familiarity with Managed Inventory (VMI) or inventory-based service contracts
• SAP Experience with Sales Distribution and Procurement Modules
• Strongly demonstrated verbal and written communication skills to effectively engage with customers, vendors and internal partners
• Ability to work independently with minimal direction
• Excellent critical thinking and problem-solving abilities
• Ability to work in a high stress, fast paced environment
• Ability to travel up to 20% - to support customers or internal meetings
• Prior Siemens Mobility aftermarket sales and spares experience