Principal Implementation Engineer

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. The Principal Implementation Engineer will serve as a Subject Matter Expert, leading technical planning and execution of new deployments while advising customers on industry best practices for the full stack of Bitwarden.

Responsibilities:

• Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services
• Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements
• Advising customers on industry best practices for the full stack of Bitwarden
• Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Providing superb guidance and assistance for each customer’s implementation of Bitwarden and general security
• Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems
• Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption
• Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments
• Assist training and culture sharing in the Implementation Engineering Team
• Guide knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations
• Lead and/or assist in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations both for customer use-cases as well as internal team processes
• Occasionally represent Bitwarden at customer meetings, industry events, or team offsites (some travel may be required)

Requirements:

• Excellent English and grammar
• Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
• A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
• A strong sense of empathy and the ability to advocate for others
• A passion for helping Bitwarden users
• Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
• Ability and desire to work remotely
• Bitwarden
• Linux, Windows, and macOS
• Docker (Swarm Mode), Kubernetes, and Podman
• NFS, SMB/CIFS, and Block storage
• Bash and PowerShell
• Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta
• GCP, AWS, and Azure
• Android and iOS
• GitHub
• NGINX
• SQL
• TCP/IP
• DNS
• HTTP
• SMTP
• SAML and OpenID Connect
• TLS/SSL and PKI