Senior Program Manager, Payment Products

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. They are seeking a Senior Program Manager of Payment Products to support high-impact client payment product operations, acting as a critical coordination layer between a strategic enterprise partner and internal delivery and technology teams.

Responsibilities:

• Serve as the primary program liaison between external enterprise stakeholders and internal product, technology, and operations teams
• Own end-to-end coordination of incoming support requests, typically managing 5–10 active issues simultaneously
• Lead weekly internal and external status meetings, ensuring alignment of priorities, ownership, risks, and timelines
• Manage shared program artifacts and workflows using collaboration tools (e.g., Microsoft Teams, Microsoft Dynamics)
• Triage incoming tickets and determine urgency, priority, and appropriate internal ownership
• Monitor progress across open issues and proactively escalate when resolution timelines are at risk
• Track and maintain logs for risks, issues, assumptions, and dependencies (RAID)
• Translate technical root cause analysis into clear, business-focused narratives: What occurred, Business impact, Priority and risk level, Next steps and ETA, Preventative actions
• Prepare concise, executive-ready materials for leadership updates and business reviews
• Manage client expectations with empathy, professionalism, and transparency—especially in high-pressure situations
• Proactively identify delivery risks and communicate mitigation strategies
• Anticipate stakeholder concerns and ensure timely communication before escalations occur
• Influence through collaboration in a non-hierarchical, matrixed environment
• Drive consistent adherence to program management best practices
• Support process improvement initiatives to enhance efficiency, reporting, and delivery quality
• Contribute to Quarterly Business Review (QBR) preparation and insights

Requirements:

• Bachelor's Degree
• 8+ years of experience in Program Management, Engagement Management, or Consulting roles
• Strong background in stakeholder management and executive communication
• Proven ability to operate as a business-facing bridge between technical teams and client stakeholders
• Experience working within product lifecycles and complex delivery environments
• Comfortable working independently with minimal oversight
• Strong Agile mindset with ability to thrive in ambiguity and shifting priorities
• Excellent written, verbal, and presentation skills
• Consulting pedigree (Big 4 or similar professional services firm)
• Experience in payments, financial services, or regulated technology environments
• Prior exposure to engineering or technical teams (not hands-on development, but strong technical fluency)
• Experience supporting enterprise clients in operational or support models