Project Manager - Workforce Productivity

SSi People is focused on enhancing workforce productivity, and they are seeking a Project Manager to support these initiatives. The role involves leading execution of projects, managing timelines, and coordinating with cross-functional teams to ensure successful delivery of operational improvements.

Responsibilities:

• Lead execution of Workforce Productivity projects from planning through delivery
• Manage timelines, risks, dependencies, and stakeholder alignment across workstreams
• Own operational tasks including launch/change checklists, communications, and process execution
• Support key initiatives such as CSAT improvements, QSRs, and Portfolio Reviews
• Create and maintain runbooks, SOPs, FAQs, and training materials
• Drive process improvements and standardization across workflows
• Coordinate cross-functional partners across Operations, CX/CS, Enablement, Support, and Sales
• Track and summarize metrics and provide status updates to leadership

Requirements:

• 3–5+ years in project/program management, operations, or enablement
• Strong execution and operational delivery experience
• Skilled in documentation, process design, and internal communications
• Highly organized with ability to manage multiple concurrent priorities
• Comfortable working with dashboards, metrics, and cross-functional stakeholders
• Thrives in fast-paced, evolving environments