Ncontracts is a leading provider of integrated risk management and compliance solutions for financial institutions. They are seeking a Senior Product Manager to own product strategy and execution for their Platform Services, focusing on building foundational infrastructure and shared capabilities that enhance their product ecosystem.
Responsibilities:
- Own the platform services roadmap, prioritizing investments that maximize leverage across all product lines and accelerate feature delivery organization-wide
- Define platform capabilities including APIs, integration frameworks, authentication/authorization, data services, AI infrastructure, and shared UI components
- Partner with product managers across all Ncontracts products to understand their needs and translate them into reusable platform capabilities
- Write comprehensive technical specifications, API designs, and platform documentation that give Engineering clear direction
- Drive platform architecture decisions in collaboration with Engineering leadership, balancing scalability, performance, security, and developer experience
- Define platform adoption metrics and success criteria; track usage by internal teams and measure impact on development velocity
- Lead customer discovery with enterprise clients to understand integration requirements, API needs, and platform expectations
- Conduct competitive analysis of platform capabilities across GRC and enterprise SaaS vendors
- Champion platform-first thinking across the organization, building awareness of platform capabilities and driving adoption
- Partner with product managers across all product lines to understand their platform needs and ensure platform services enable their product roadmaps
- Collaborate with Engineering leadership on technical strategy, architecture decisions, and infrastructure investments
- Work with Solutions Engineering and Customer Success to understand enterprise integration requirements and API use cases
- Create internal developer documentation, guides, and enablement materials for platform services
- Present platform roadmap and capabilities to internal stakeholders and technical audiences
- Partner with Security and Compliance teams to ensure platform services meet regulatory and security requirements
- Support Sales Engineering with platform capabilities, API documentation, and integration demonstrations for enterprise prospects
- Build relationships with technology partners and ISVs to define integration requirements and opportunities
Requirements:
- 5+ years of product management experience in B2B SaaS, with at least 2+ years focused on platform, infrastructure, or developer products
- Proven track record building platform services, APIs, or developer tools that enabled other teams or external developers
- Strong technical depth with ability to engage in architecture discussions and understand system design trade-offs
- Experience defining API strategies and designing RESTful APIs or other integration frameworks
- Demonstrated success working with platform engineering teams in complex technical environments
- Understanding of cloud infrastructure, microservices architecture, and modern SaaS platform patterns
- Experience with platform adoption metrics and measuring developer productivity
- Outstanding communication skills with ability to translate technical concepts for non-technical audiences and business concepts for technical audiences
- Experience building AI/ML infrastructure or platforms that enable AI-powered features
- Background in API products, developer platforms, or platform-as-a-service offerings
- Experience with integration platforms, iPaaS solutions, or middleware
- Understanding of enterprise authentication, authorization, and security frameworks (SSO, SAML, OAuth, RBAC)
- Exposure to financial services technology or highly regulated industries
- Experience with open API standards, webhooks, and event-driven architectures
- Technical background (engineering, computer science) or formal training in software development