Business System Analyst

RAIS USA is seeking a Business System Analyst to support their P&C Insurance Billing processes. The role involves analyzing business needs, managing projects, and ensuring effective communication and training for stakeholders.

Responsibilities:

• Production Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination
• Analyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research
• Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations
• Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives
• Communicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed

Requirements:

• 12+ years' experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role; experience in P&C billing, payments, policy integration, or finance systems preferred
• Proven ability to write clear requirements, user stories, and acceptance criteria
• Experience supporting cross functional delivery with engineering and operations (requirements to deployment)
• Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools)
• Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels
• Familiarity with Agile practices and backlog management
• Experience with legacy system rationalization, migration planning, or integration mapping
• Knowledge of insurance billing platforms or payments integrations (OneInc, CollectOne, Adyen)