NRC HealthRemote
Customer Success Manager
United States
Full-time
4 weeks ago
$70,000 - $120,000 USD
H1B Sponsor
Key skills
Customer relationship managementHealthcare experiencePresentation skillsMicrosoft SuiteCRM system experienceLearning agilityVerbal communicationWritten communicationInterpersonal skillsOrganizational skillsAttention to detailCritical thinkingCRMCommunicationCustomer SuccessSales
About this role
NRC Health is dedicated to bringing Human Understanding to healthcare for patients and communities. The Customer Success Manager will partner with healthcare organizations, developing relationships to promote portfolio development, retention, and loyalty while strategizing customer success plans with team members.
Responsibilities:
- Develop relationships with customers that promote portfolio development, expansion, retention and loyalty
- Strategize with Growth Team members to devise and facilitate customer success plans
- Participate in solution and industry training, as well as advance expertise through continuous learning opportunities
Requirements:
- Bachelor's Degree Required
- The ability to travel up to 30%
- Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
- Effective presentation and facilitation skills
- Microsoft Suite (including Word, Excel, and Outlook) required
- High learning agility and ability to think critically
- Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
- A valid driver's license is required
- Healthcare experience a plus
- Experience with a CRM system preferred