XBOW is redefining the future of cybersecurity with its innovative AI-driven autonomous pentester. The Expert Services Engineer will act as a technical point of contact for customers post-sales, integrating the product into customer environments and providing technical support while collaborating with the sales and product engineering teams.
Responsibilities:
- Act as customers technical PoC post-sales
- Work on integrating the XBOW product with customer environments
- Lead self-hosted product deployments, support and upgrades
- Support feature prototyping
- Provide Tier 2 support for customer technical issues
- Be open to supporting pre-sales support roles when required
- Provide feedback to product teams on what you are seeing in the Field
- Help explain the technical and business value of the product to users and stakeholders
- Support hand-off between pre and post sales teams
- Run Expert Services engagements
Requirements:
- Experience as a Expert Services/Field Engineer in the security space, preferably with a SaaS product
- Understanding of SAST, SCA, CWP and DAST products in the market
- Hands on experience building cloud infrastructure, deploying products in cloud environments and integrating with VPN and SSO technologies
- 10+ years Security Engineering/DevSecOps/Infrastructure Engineering or adjacent experience
- Strong command of security concepts such as the OWASP Top 10
- Understanding of security frameworks and compliance, such as ISO-27001, FedRAMP, SOC2, PCI or HIPAA
- Can support CSM teams by resolving customers technical issues, and providing Tier 2 support
- Comfortable prototyping features for customers
- Experience working with Cloud vendors such as AWS, Azure, GCP and OCI
- Capable of explaining complex security concepts clearly to mixed audiences
- Used to tailoring messaging to CISOs, security engineers and executives
- Experience working with Product Engineering teams to communicate customer learnings
- Basic understanding of customer post-sales buying drivers and objections
- Comfortable learning new languages such as Go and TypeScript
- Pre-sales Solution Architecting/Solution Design
- Security/DevSecOps consulting experience in a Professional Services setting
- Completed AWS/Azure certifications and supported competency and audit efforts
- Actively involved in the security community, including speaking at conferences, running workshops and/or contributing to Open Source
- Previously filled a role as a security buyer, such as a CISO
- Had experience in software engineering roles
- Involved in complex platform build outs using technologies such as Terraform and Kubernetes