Expert Services Engineer (AMER)

XBOW is redefining the future of cybersecurity with its innovative AI-driven autonomous pentester. The Expert Services Engineer will act as a technical point of contact for customers post-sales, integrating the product into customer environments and providing technical support while collaborating with the sales and product engineering teams.

Responsibilities:

• Act as customers technical PoC post-sales
• Work on integrating the XBOW product with customer environments
• Lead self-hosted product deployments, support and upgrades
• Support feature prototyping
• Provide Tier 2 support for customer technical issues
• Be open to supporting pre-sales support roles when required
• Provide feedback to product teams on what you are seeing in the Field
• Help explain the technical and business value of the product to users and stakeholders
• Support hand-off between pre and post sales teams
• Run Expert Services engagements

Requirements:

• Experience as a Expert Services/Field Engineer in the security space, preferably with a SaaS product
• Understanding of SAST, SCA, CWP and DAST products in the market
• Hands on experience building cloud infrastructure, deploying products in cloud environments and integrating with VPN and SSO technologies
• 10+ years Security Engineering/DevSecOps/Infrastructure Engineering or adjacent experience
• Strong command of security concepts such as the OWASP Top 10
• Understanding of security frameworks and compliance, such as ISO-27001, FedRAMP, SOC2, PCI or HIPAA
• Can support CSM teams by resolving customers technical issues, and providing Tier 2 support
• Comfortable prototyping features for customers
• Experience working with Cloud vendors such as AWS, Azure, GCP and OCI
• Capable of explaining complex security concepts clearly to mixed audiences
• Used to tailoring messaging to CISOs, security engineers and executives
• Experience working with Product Engineering teams to communicate customer learnings
• Basic understanding of customer post-sales buying drivers and objections
• Comfortable learning new languages such as Go and TypeScript
• Pre-sales Solution Architecting/Solution Design
• Security/DevSecOps consulting experience in a Professional Services setting
• Completed AWS/Azure certifications and supported competency and audit efforts
• Actively involved in the security community, including speaking at conferences, running workshops and/or contributing to Open Source
• Previously filled a role as a security buyer, such as a CISO
• Had experience in software engineering roles
• Involved in complex platform build outs using technologies such as Terraform and Kubernetes