Workforce Productivity Project Manager

SSi People is a company with over 26 years of industry experience focused on delivering exceptional experiences for consultants, clients, and their internal team. They are seeking a Workforce Productivity Project Manager to stabilize workload across the team by managing operational tasks and supporting critical initiatives.

Responsibilities:

• Launch/change checklists
• Communications
• Runbooks, FAQs, training materials
• Supporting critical initiatives such as CSAT, QSRs, and Portfolio Review so the core team can stay focused on strategic, high-impact work

Requirements:

• Experience in Workforce Productivity, Workforce Management OR Client Support Operations is required
• 3–5+ years of experience in project management, program management, business operations, or enablement, preferably in a fast-paced environment
• Demonstrated success managing multiple concurrent projects with clear timelines, milestones, and stakeholder alignment
• Proven ability to manage execution-heavy, task-based work and drive initiatives from planning through execution
• Strong operational execution skills with experience creating and maintaining: Launch/change checklists, Runbooks and process documentation, FAQs, knowledge base content, and how to guides, Training assets (decks, job aids, quick reference materials)
• Excellent written and verbal communication skills; able to draft clear, concise internal communications for different audiences
• Experience working cross-functionally with operations, enablement, and/or customer-facing teams
• High level of organization, attention to detail, and follow-through; reliably drives tasks and projects to completion with minimal oversight
• Comfort working with basic metrics and dashboards (e.g., CSAT, QSRs, performance or portfolio metrics) to pull data and summarize insights
• Strong process thinking: able to translate ambiguous workflows into structured steps, checklists, and repeatable processes
• Bias for action and ownership mindset; proactively identifies gaps, clarifies requirements, escalates risks, and closes loops
• Comfortable working in a fast-paced, ambiguous environment with changing priorities and multiple stakeholders
• Experience in Workforce Productivity, Workforce Management, CX/CS Operations, or Sales/Support Enablement
• Familiarity with project and documentation tools such as Asana, Jira, Smartsheet, Confluence, Notion, SharePoint, Slack, or Microsoft Teams
• Formal project management certification (e.g., PMP, Scrum Master) is preferred but not required