Director, Product Management Operations

H&R Block is a leading company in tax preparation and financial services, focused on providing help and inspiring confidence in clients and communities. The Director of Product Management Operations will guide the Consumer Tax product management process, oversee strategic initiatives, and lead the Digital Analytics and Experimentation team to enhance product development and client experiences.

Responsibilities:

• Guide and mentor a team of product leaders to develop strategies, metrics, and backlogs while setting a superior standard for quality and delivery of a customer centric product
• Work cross-functionally to drive improvement around the way we work leveraging the principles of Lean, Agile, and DevOps to minimize waste and maximize speed to value for our customers
• Codify, standardize, and evangelize product development best practices across teams
• Evangelize and lead our adoption with our Block Software Development Lifecycle (SDLC)
• Establish metrics and standards for measuring velocity and success of product initiatives
• Establish and evolve processes, working practices, and tools utilized by the Product Team
• Coordinate across key Director level resources on the most critical projects, objectives and milestones to ensure departmental success
• Enable an environment of curiosity, continuous improvement, urgency, and respect
• Collaborate and influence with technical, product, and design, and other stakeholders to understand requirements and plan for future needs
• Communicate product strategy, impact and risks to leadership and stakeholders
• Provide strategic leadership and governance for digital analytics and experimentation across Consumer Tax products, ensuring alignment with enterprise standards and business objectives
• Lead and develop a Digital Analytics & Experimentation team, including management of a Lead Program Manager responsible for execution, tooling, and operational excellence
• Establish and scale experimentation best practices, success metrics, and validation standards to ensure trusted data and meaningful insights
• Partner with Product, Engineering, Design, Marketing, and Risk teams to integrate experimentation and analytics into product discovery, delivery, and optimization workflows
• You will report directly to the VP, Digital Tax Products and work closely with a team of Product Leaders

Requirements:

• Bachelor's degree in related field or the equivalent through a combination of education and work experience
• 8+ years' experience across business strategy, program or product management disciplines
• Experience in defining and evolving product and agile processes across teams and stakeholders to maximize speed, quality, agility, and flexibility
• Experience in working in highly regulated environments and demonstrated experience in defining creative solutions in concert with risk and compliance stakeholders
• Experience leveraging digital analytics and experimentation to drive product decisions in complex, regulated environments
• Demonstrated excellent leadership skills leading and influencing cross-functional teams
• A diligent attention to detail and strong technical intuition including drive towards data-led decision making and analytical mindset
• Deep understanding of process management and improvement
• An ability to manage time and schedules to meet deadlines and influence through persuasive written and verbal communication
• Attentive and thoughtful people development and management expertise
• MBA or Master's Degree
• Comfort with Aha, Azure DevOps, and Figma a plus
• Certifications in Agile, Scrum, DevOps, Product Management, or Program Management a plus