IT Senior Systems Engineer

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Senior Systems Engineer is an advanced technical contributor on the IT Infrastructure team responsible for implementing, operating, and improving Omada’s core infrastructure, identity, and endpoint management systems.

Responsibilities:

• Implement, maintain, and improve core IT infrastructure systems, including identity platforms, endpoint management tools, networking components, and enterprise SaaS platforms
• Administer and support systems such as Okta, Meraki, Palo Alto, JAMF Pro, Active Directory, Google Workspace, Office 365, and Tines
• Evaluate infrastructure workflows and propose enhancements that improve reliability, performance, and efficiency
• Participate in incident response, resolve complex technical issues, and perform root cause analysis to prevent recurrence
• Contribute to AI-driven and automation initiatives to reduce manual effort, streamline operations, and improve service delivery
• Participate in rotational escalation support for infrastructure services, ensuring timely resolution of high-impact issues and adherence to operational standards
• Execute infrastructure projects from planning through deployment, collaborating closely with partners to ensure high-quality outcomes
• Implement configuration updates, integrations, and system improvements in alignment with established standards, best practices, and security guidelines
• Maintain accurate technical documentation, including system configurations, operating procedures, and runbooks, and assist in developing configuration standards and operating procedures in alignment with established best practices
• Collaborate with Security and Compliance teams to help ensure systems meet HITRUST, SOC 2, HIPAA, and SOX requirements
• Support audit preparation by gathering evidence, validating controls, and addressing findings within the infrastructure domain, under the guidance of senior engineers and architects
• Partner with Legal, Procurement, and Finance on vendor onboarding and renewals for infrastructure-owned applications
• Work closely with business stakeholders to deliver secure, reliable, and user-friendly services that meet operational needs
• Participate in process mapping, workflow analysis, and cross-functional improvement initiatives to streamline service delivery
• Contribute to cross-functional planning discussions, offering technical insights and translating requirements into actionable implementation steps
• Execute automation workstreams in partnership with the IT Automation team, providing subject matter expertise where required

Requirements:

• Bachelors degree in Information Systems or related field
• 7+ years of experience in Systems Engineering, Infrastructure Engineering, or Identity & Access Management
• Strong hands-on experience with Okta, JAMF Pro or similar MDM platforms, Meraki, Palo Alto, Active Directory, and major SaaS ecosystems (Google Workspace and/or O365)
• Proficiency with scripting/automation (Python, Bash, PowerShell) and familiarity with Infrastructure-as-Code concepts and Git workflows, including contributing to IaC patterns without owning architectural design
• Experience operating in high-compliance environments (HIPAA, SOC 2, HITRUST, or SOX)
• Strong understanding of incident response, root cause analysis, system hardening, and secure configuration practices
• Excellent communication and collaboration skills with the ability to partner across technical and non-technical teams
• Demonstrated ability to implement reliable, secure systems that scale with business needs
• Strong organizational skills, attention to detail, and a continuous improvement mindset