Business System Analyst - Various Platforms (NAMSA Talent Building Community)

NAMSA is a pioneering organization focused on medical device materials for safety. The Business System Analyst will be responsible for business analysis, system deployment, and providing technical support to enhance business processes and systems.

Responsibilities:

• Develops Business analysis, design, configuration, coordination, implementation and support
• Develops specific system deployment activities that include the following: functional requirements definition, detailed technical design, system configuration, conversion and integration requirements, unit testing, systems test, acceptance test, go-live, and production turn over
• Participates in process improvements including, formulation and definition of technical scope and objectives of project, analysis of current business practices, processes, and systems, define detailed project tasks, and participating on a matrix team to execute projects
• Actively participates in enterprise-wide change management processes for requested system revisions
• Provides escalated technical support for enterprise client areas on existing business systems
• Tracks and addresses bugs identified in testing and production
• Conceptualizes new processes and systems that add value to NAMSA business units
• Provides user stories to multi-disciplinary teams and define the business-driven acceptance criteria
• Proactively engages technical Associates to schedule and execute required tasks
• Cultivates and maintains successful relationships between Information Technology team and Associates from various NAMSA organizations globally
• Documents system for turnover and training of NAMSA Associates, Information Technology peers, and Service Desk
• Performs other duties as assigned

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Business Administration or related discipline required
• Proven experience in software development life cycle, including business process and requirements documentation, analysis, design, system construction, testing, training, communication planning and deployment (concept to deployment)
• Proven experience configuring packaged, integrated systems
• Hands on experience in gathering, documenting, and communicating project business and application architecture requirements using Microsoft Word, PowerPoint, Excel, Visio, and other appropriate software
• Proven customer service/user support skills and experience in working with NAMSA business unit areas as well as in working with and directing vendor support personnel
• Ability to manage multiple tasks and manage small to large projects in a cross-functional, global environment
• Demonstrated experience in implementing and supporting integrated, enterprise 3rd party packaged software and cloud solutions
• Demonstrated working knowledge of systems supporting business processes
• Must have strong interpersonal skills, be self-motivated, have strong desire to learn, and be adaptable to a fast paced, ever-changing environment
• Operational and technical knowledge of the assigned business unit
• Understanding of both waterfall and agile project methods
• MBA or Advanced degree a plus
• 2-5 years' experience in computer systems, business, analyst or related discipline preferred