Manager, Product Partnerships (App Marketplace Partnerships)

ServiceTitan is a leading company in the Trades industry, focused on driving growth through innovative products and exceptional services. The Manager of Product Partnerships will play a key role in relaunching and scaling the App Marketplace Program by sourcing, evaluating, and negotiating partnerships that enhance ServiceTitan's product offerings and market presence.

Responsibilities:

• Drive the expansion of our App Marketplace by evaluating, negotiating, and ultimately acquiring partners that compliment ServiceTitan’s current product offerings and are in service of a broader product strategy
• Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to inform our integration partnership and integration strategy
• Develop business cases using quantitative and qualitative analyses, evaluate multiple financial models to monetize partnerships, and related deliverables; Size revenue and efficiency opportunities, prioritizing activity accordingly
• Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements
• Support shaping and continuously refining the App Marketplace program, optimizing for efficiency, growth and commercial value, across our customer, partner, and internal team stakeholders
• Effectively communicate ServiceTitan’s product vision to the partners both in and outside of our App Marketplace program
• Help scale the team and our supporting partner programs to keep up with the expanding needs of ServiceTitan’s strategic objectives
• Support the management of ServiceTitan’s partner integrations ecosystem, collaborate with internal and external stakeholders to ensure goals and performance meet expectation of measurable positive impact most importantly to customers, but also for ServiceTitan and Partners
• Work in close collaboration with the GTM and Product Solutions sides of the ServiceTitan App Marketplace team to ensure clean handoffs and effective launches for all partners brought into the ecosystem

Requirements:

• 6+ years of relevant work experience preferably in Business Development, Management Consulting, Business Operations, or Product Management within SaaS companies
• Bachelor's Degree
• Excellent business development skills, particularly with sourcing, evaluating, negotiating and signing software integration partnerships
• Ability to build strong relationships internally and externally, and work effectively cross-functionally
• Experience in developing and presenting a business case to persuade senior stakeholders into taking a recommended action, including creating financial support, generating data-driven insights, and telling a compelling story
• Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities
• Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels
• Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately
• Comfort in absorbing an unstructured set of thoughts and developing a strategic vision to execute
• High motivation, initiative and positive attitude
• MBA or equivalent experience
• Knowledge of Trades Industries