Principal Product Manager, Agentic Commerce

Instacart is transforming the grocery industry by providing innovative solutions for grocery delivery. They are seeking a Principal Product Manager to lead the development of Cart Assistant, a consumer shopping agent that enhances the grocery shopping experience through AI technology.

Responsibilities:

• Set and own the roadmap, translating consumer and retailer needs into a clear vision, milestones, and launch plans
• Lead product discovery, uncover customer pain points and market opportunities, and partner with engineering and design to deliver solutions
• Drive measurable results including product adoption and engagement outcomes. Establish and maintain metrics, dashboards, and regular business reviews, using data insights to prioritize, de-risk, and accelerate the roadmap
• Lead cross-functional execution with Engineering/ML/DS/Design to execute the roadmap, run rapid experiments, ship iterative improvements, and pivot based on learnings
• Partner with ML, model design, and content design to improve core agent performance and behavior using state-of-the-art methods
• Represent the product to senior leadership and external retail partners, communicating strategy, progress, learnings, and needs with clarity and conviction
• Work with business development, market strategy, and GTM teams to align product and GTM plans, maximizing market impact of launches and product advancements
• Scale Cart Assistant across Instacart surfaces and products, driving top line business impact for Instacart and our retail partners

Requirements:

• 8+ years of product management experience
• 5+ years of experience building and shipping consumer-facing commerce products end-to-end, with 2+ years building LLM-powered products in production
• Proven track record launching at least one 0-to-1 product to general availability with measurable impact on adoption, conversion, revenue, or GTV
• Technical fluency with AI/ML systems and data flows; ability to partner with engineering and machine learning on dependencies and scope tradeoffs
• Experience defining product OKRs, with significant experience using experimentation to improve products and achieve desired outcomes
• Exceptional communication and presentation skills with senior leadership and external enterprise partners
• Bachelor's degree in a technical, quantitative, or related field, or equivalent practical experience
• Experience across both consumer products and B2B/enterprise offerings
• Background spanning startup and large company environments
• Domain expertise in ecommerce, retail, grocery, or marketplace dynamics
• Experience building or improving LLM agent systems and products
• Familiarity with experimentation at scale (A/B testing) and with trust, safety, privacy, and compliance considerations for GenAI products