Customer Service Agent

LifeVantage Corporation is seeking passionate and self-motivated Customer Service Representatives to assist independent distributors and customers with account inquiries and product information. The role involves answering inbound calls, building rapport with customers, and resolving distributor-related issues.

Responsibilities:

• Answer inbound calls and respond to customer requests
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner
• Research possible distributor related issues using inside resources to resolve problems promptly and courteously
• Upsell/mention promotions and other products on phone calls
• In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Perform other duties as assigned by management

Requirements:

• Willingness to learn and open to change
• Solid phone presence and interpersonal skills
• Excellent verbal and written communication skills
• Strong time management, critical thinking, organizational, problem solving and analytical skills
• Ability to adapt to work efficiently in a rapidly changing dynamic environment
• Positive, professional engaging and friendly attitude is a must
• Ability to receive constructive feedback as well as provide valuable suggestions for improvement
• Must be computer literate with the ability to learn customer service software applications
• Punctuality and consistent work attendance
• Able to read, write and communicate verbally in English and native Portuguese
• High School diploma or equivalent
• One to three years related customer service experience and/or training, or equivalent combination of education and experience
• This position requires the employee to both reside and work in the state of Utah
• Prior network marketing experience
• Background in Network Marketing is a plus