Customer Service Support 1

ModMed is a company focused on modernizing the healthcare experience through innovative software solutions. They are seeking a Software Support Specialist I to provide exceptional software support services to their expanding client base of EMR users.

Responsibilities:

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution
• Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area
• Provide consistent, professional, and high-quality client support to our client base
• Establish procedures to ensure client satisfaction and quality service delivery
• Communicate and collaborate across teams and departments to help resolve issues
• Replicate and document issues for further escalation

Requirements:

• 1-2 years of related experience
• Manage/ field 25+ inbound calls per day
• Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues
• Basic knowledge of Windows platforms
• Knowledge of bug tracking software such as Zen and Jira
• Excellent interpersonal, verbal, and written communication skills
• Ability to effectively prioritize and manage time
• Bachelor's Degree
• Experience in a medical practice and/or with EMRs
• Medical billing experience