Business Process Analyst

Aon Corporation is a leading organization in risk and compliance management, seeking a Business Process Analyst to enhance their ServiceNow IRM processes. The role involves collaborating with cross-functional teams to analyze current processes, design future workflows, and support ServiceNow initiatives to improve risk and compliance management across the organization.

Responsibilities:

• Partner with business and technology teams to understand requirements and translate them into clear processes, user stories, and acceptance criteria
• Analyze current-state processes, design streamlined future-state workflows, and document them using process maps and requirements
• Identify and prioritize process pain points, translating them into practical enhancements and configuration changes
• Support ServiceNow IRM initiatives, including new module implementations, enhancements, and BAU changes
• Help plan and validate releases by contributing to test scenarios, UAT, and configuration reviews
• Prepare and deliver stakeholder communications, demos, and training to drive adoption
• Refine and maintain IRM process, requirements, and configuration documentation so it stays current and reusable
• Break larger initiatives into manageable increments and help shape and prioritize the IRM backlog
• Partner with risk & compliance leaders to turn regulatory, policy, and control needs into practical workflows and data models in ServiceNow IRM
• Collaborate with business process owners to run workshops, map current processes, identify pain points, and design future-state ways of working
• Work side-by-side with the ServiceNow Platform Team (architects, developers, admins) to translate your requirements into scalable IRM solutions
• Align with project and program managers so IRM work fits into broader initiatives, timelines, and milestones
• Support audit and assurance teams by ensuring the platform enables testing, evidence collection, and reporting needs

Requirements:

• 5+ years combined experience in project management, business analysis, and process improvement, including work in structured environments and with external vendors
• 3+ years in GRC/IRM, risk management, or related disciplines, with strong knowledge of risk, controls, policies and standards, issues/findings, regulatory obligations, audits, and testing
• 2+ years hands-on experience with ServiceNow IRM or ServiceNow GRC (implementation and/or BAU enhancements), with familiarity across key IRM modules and data structures
• Proven experience writing and managing user stories and requirements (ideally in Agile or hybrid environments), creating process maps, and producing clear documentation and test scenarios
• Strong analytical skills using Excel or similar tools to work with risk registers, control libraries, and issue logs, including support for data migrations and reconciliations
• Bachelor's degree in Business, Information Systems, Risk/Compliance, or related field; or equivalent work experience