Technical Support Engineer (West) - Data Streaming and Goverance

Confluent is a company focused on transforming how data is managed and utilized. They are seeking a Technical Support Engineer to assist customers in the West region by resolving issues with Confluent deployments and contributing to process development within a small team.

Responsibilities:

• Working with customers to resolve a wide range of issues with their Confluent deployments
• Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Communicating with our core engineering team to provide real-time product feedback from the field
• Improving product documentation and authoring knowledge base articles
• Creating and reviewing product demos and internal tooling
• Working closely with the team behind Apache Kafka!
• Diving deep into Apache Flink to support its growth and adoption within the ecosystem

Requirements:

• Regularly provide technical support within your current role
• Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform
• Strong SQL skills
• Proficiency in Java and C / C++
• Experience with client server technologies or distributed systems
• Ability to quickly understand and reason through the internal architecture of complex systems, with a primary focus on Linux and additional proficiency in macOS and Windows
• A developer-centric approach to diagnosing, reproducing, and resolving customer issues, including the ability to build and run test clients to replicate customer behavior and validate solutions
• Desire to make customers successful through direct interaction, including troubleshooting calls
• Two out of these three: Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.), Operational knowledge of Java applications (stack, jmap, etc.), Experience with at least one mainstream distributed system (e.g. Kafka, Flink, Spark, etc)
• Apache Flink production experience is a plus
• Experience with Golang, Python, JavaScript, C#, Scala is a plus
• Candidates sitting in the PST time-zone are strongly preferred