Senior Product Manager, Conversational AI & Voice Automation

Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The Senior Product Manager will drive the strategy, development, and optimization of voice-based automation experiences powered by Generative AI, collaborating with cross-functional teams to enhance interactions for patients, providers, and internal operations.

Responsibilities:

• Lead the vision, strategy, and roadmap for Natera’s voice automation initiatives, including AI voice agents, speech-to-text and text-to-speech integrations, and conversational intelligence features
• Identify and prioritize high-value voice automation opportunities across patient, provider, and internal support journeys
• Collaborate with engineering and design teams to define product requirements (PRDs, user stories, user flows) and deliver scalable, high-quality AI voice solutions
• Evaluate and integrate third-party technologies (e.g., LLMs, ASR/TTS engines, voice analytics) to accelerate development and improve performance
• Develop and track success metrics (e.g. accuracy, latency, resolution, NPS) to measure impact and identify continuous improvement opportunities
• Partner with business and operations teams to ensure seamless adoption and workflow integration of new AI features
• Stay ahead of emerging trends in Generative AI, conversational AI, and voice UX to inform product strategy and innovation roadmap

Requirements:

• Proven, hands-on experience designing, launching, and scaling voice automation or conversational AI products, such as AI-powered IVRs, virtual assistants, or multimodal LLM voice interfaces
• Deep understanding of Generative AI, LLMs, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and retrieval-augmented generation (RAG) architectures
• Experience in AI model evaluation, data curation for voice systems, and working with APIs or frameworks such as OpenAI or Anthropic
• Demonstrated ability to translate business needs into AI-driven solutions, with measurable improvements in efficiency, accuracy, or customer experience
• Proven record of driving transformation through AI innovation; adaptable, hands-on, and strategic problem solver
• Excellent cross-functional collaboration skills and ability to work with technical and non-technical stakeholders
• Highly analytical with strong problem-solving skills; comfortable using data (SQL proficiency preferred) to drive product decisions
• Bachelor's degree in computer science, engineering, business or related field
• 5+ years of experience in software development, or digital product management