Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The Senior Product Manager will drive the strategy, development, and optimization of voice-based automation experiences powered by Generative AI, collaborating with cross-functional teams to enhance interactions for patients, providers, and internal operations.
Responsibilities:
- Lead the vision, strategy, and roadmap for Natera’s voice automation initiatives, including AI voice agents, speech-to-text and text-to-speech integrations, and conversational intelligence features
- Identify and prioritize high-value voice automation opportunities across patient, provider, and internal support journeys
- Collaborate with engineering and design teams to define product requirements (PRDs, user stories, user flows) and deliver scalable, high-quality AI voice solutions
- Evaluate and integrate third-party technologies (e.g., LLMs, ASR/TTS engines, voice analytics) to accelerate development and improve performance
- Develop and track success metrics (e.g. accuracy, latency, resolution, NPS) to measure impact and identify continuous improvement opportunities
- Partner with business and operations teams to ensure seamless adoption and workflow integration of new AI features
- Stay ahead of emerging trends in Generative AI, conversational AI, and voice UX to inform product strategy and innovation roadmap
Requirements:
- Proven, hands-on experience designing, launching, and scaling voice automation or conversational AI products, such as AI-powered IVRs, virtual assistants, or multimodal LLM voice interfaces
- Deep understanding of Generative AI, LLMs, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and retrieval-augmented generation (RAG) architectures
- Experience in AI model evaluation, data curation for voice systems, and working with APIs or frameworks such as OpenAI or Anthropic
- Demonstrated ability to translate business needs into AI-driven solutions, with measurable improvements in efficiency, accuracy, or customer experience
- Proven record of driving transformation through AI innovation; adaptable, hands-on, and strategic problem solver
- Excellent cross-functional collaboration skills and ability to work with technical and non-technical stakeholders
- Highly analytical with strong problem-solving skills; comfortable using data (SQL proficiency preferred) to drive product decisions
- Bachelor's degree in computer science, engineering, business or related field
- 5+ years of experience in software development, or digital product management