Principal Product Manager - Enterprise Customer Education

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. They are seeking a Principal Product Manager to define the future of their Enterprise Customer Education segment, helping enterprise clients train and enable their customers at scale.

Responsibilities:

• Own and evangelize the segment strategy: Build a deep understanding of the customer education market, customer needs, and where we can create meaningful differentiation
• Uncover and size opportunities: Use data, research, and customer insight to identify where to play and how to win
• Validate early ideas: Partner closely with design and engineering to prototype, test, and refine new concepts - fast
• Build alignment and conviction: Create clear, data-backed business cases that bring senior leaders and teams along
• Guide teams toward impact: Stay involved as ideas move into execution - clarifying outcomes, connecting dots, and ensuring what we build delivers on the intent. Represent and communicate progress towards key goals and metrics
• Lead through influence: Provide dotted-line leadership to PMs across the segment - offering strategic guidance, coaching, and input into their performance to ensure alignment and impact
• Bring an AI lens: Explore how new technologies can help customers learn more effectively and scale education across enterprises
• Partner and Educate: Act as a thought leader and advocate for customer education within the organization

Requirements:

• 7+ years of Product Management experience in B2B SaaS or enterprise software, with a track record of shaping strategy and driving measurable business outcomes
• Proven ability to translate insights into strategy - combining data, customer research, and business acumen to identify and prioritize high-impact opportunities
• Experience in early-stage or 0-1 product environments, with comfort navigating ambiguity and rapid iteration
• Strong analytical and financial modeling skills, capable of building data-backed business cases and forecasts
• Skilled at communicating with clarity and influence, from executive presentations to cross-functional collaboration
• Comfortable working across design, engineering, and GTM teams to validate and evolve ideas into actionable plans
• Curiosity and fluency in AI and emerging technologies, and how they can reshape customer education and enterprise learning
• Experience in customer education, enablement, or learning technology domains