Technical Business Analyst

SmarterDx is a clinical AI company transforming how hospitals translate care into payment. The Technical Business Analyst will support the Customer Success team by leveraging analytical expertise to unlock data value, drive insights, and enhance customer experience.

Responsibilities:

• Produce Client-Focused Analysis: Embed with the Customer Success team to explore data, identify trends, and develop insights that address client needs and goals
• Create Data-Driven Narratives: Craft compelling, results-oriented narratives that highlight client performance, uncover opportunities for optimization, and support strategic decision-making
• Maintain Proactive Monitoring: Regularly track and interpret client health metrics, providing early detection of potential risks and opportunities
• Perform Exploratory Analysis and Reporting: Perform ad hoc SQL queries, python analyses, and leverage other analytical tools to conduct exploratory analyses in response to real-time business questions. Build and refine ad hoc data visualizations, reports, and prototypes to validate business hypotheses
• Build Relationships: Develop strong working relationships with Customer Support and clients. Ask targeted questions and partner with executive-level stakeholders to understand the “why” behind requests and align analytics with business objectives
• Bridge Business and Technical Teams: Serve as the liaison between technical and business teams, articulating complex findings in clear, actionable ways and influencing data-driven decision-making

Requirements:

• 5–8 years of experience in business intelligence, data analytics, or a related role
• Revenue Cycle Expertise: Strong conceptual understanding of inpatient mid-revenue cycle processes and data
• Advanced SQL Fluency: Expert in writing and optimizing queries for ad hoc analysis
• Python Competency: Able to manipulate data and create visualizations using libraries like pandas. Comfortable interpreting and modifying existing python code
• Insight identification: Exceptional ability to translate raw data into actionable insights
• Data validation: Rigorously verifies all data analyses for accuracy and completeness before stakeholder presentation. Partners with analysts and cross-functional teams to confirm findings through peer review processes
• Mindset: Self-driven and adaptable, thriving in a fast-paced, ambiguous environment
• Problem-solving skills: Distinctive ability to identify patterns, prioritize what's critical, and focus on impactful solutions
• Communication skills: Proven ability to clearly communicate complex analytic concepts and adapt communication styles to different audiences. Listens attentively to understand stakeholders' needs, concerns and business requirements