Product Designer (Remote)

Cisco is a leader in revolutionizing data and infrastructure connections in the AI era. They are seeking a Product Designer to implement and optimize digital experiences, particularly focusing on career sites and user-centered design approaches to enhance employee experiences.

Responsibilities:

• Champion User-Centricity & Implementation: Advocate for and apply a user-centered approach throughout product development, partnering closely with product management and engineering. You'll not only design but also be responsible for the hands-on development and maintenance of pages within our Phenom CMS for the Career Sites, including bug fixes and continuous improvement
• Drive Design Execution: Translate requirements into tangible design work, including flows, wireframes, interactive prototypes, and visual designs for individual product features
• Enhance Customer Experience: Apply or support the creation of discovery UX artifacts (like personas and journey maps) to continuously improve the customer experience across our portfolio
• Ensure Quality & Accessibility: Prioritize ease of use, high quality, and digital accessibility (#a11y) in all product solutions
• End-to-End Design Process: Facilitate workshops to inspire innovation and extract the best ideas, validate and improve designs through user feedback, create crucial design resources like templates and guidelines, and present persuasive, user-focused design concepts to the team
• Career Sites Evolution: Your main focus will be on our Career Sites, involving bug resolution, designing and developing new pages within the Phenom CMS, and overall maintenance and improvement based on user testing and feedback
• Experience Design: Craft impactful experiences using design thinking, prototyping, agile development, and UX principles
• SaaS Integration: Gain an understanding of how these experiences integrate with Cisco’s next-generation platforms (e.g. Phenom, Workday, and ServiceNow)
• AI-Enhanced Innovation: Continuously discover and implement new AI-enhanced technologies and approaches to boost our efficiency, quality, and scalability

Requirements:

• Bachelor's degree with 2 years of related experience, or Master's degree with 0 years of related experience
• Possess strong foundational UX Skills and Capabilities including Interaction Design, Information Architecture, Visual Design, User Research, Content Design, and UI Design
• Proficiency in modern design tools like Figma, Miro, Qualtrics, Maze, etc
• Hands-on experience conducting UX research to gather insights and validate designs
• Demonstrated experience with Content Management Systems (CMS) or similar web publishing platforms
• Basic understanding of front-end web technologies (HTML, CSS concepts) to effectively implement designs and collaborate with engineers
• In-depth knowledge of web accessibility standards (e.g., WCAG) and experience designing inclusive experiences
• Strong organizational, project, and time management skills including using tools like Airtable and ServiceNow
• Excellent verbal and written communication skills, with the ability to articulate design decisions and rationale clearly
• A growth and user-centered mindset with an insatiable appetite for continuous learning
• A portfolio is mandatory. Please include a link to your online portfolio with your application
• Advanced proficiency in Figma's advanced features (e.g., Figma Make, Figma MCP Server)
• Experience working with and contributing to Design Systems built in Figma
• Direct experience building, maintaining, and optimizing Career Sites or other web experiences using SaaS products like Phenom or Workday Recruiting
• Experience in working with defects in an Agile team
• Experience designing for HR technology, talent acquisition, or other people-focused platforms
• Demonstrable understanding of UX writing principles and content strategy
• Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) to inform and measure design impact
• Exposure to or interest in designing for AI/ML-powered features or understanding ethical AI design principles