Business Systems Analyst - Life Systems Team

Protective Life is dedicated to helping protect customers against life’s uncertainties. The Business Systems Analyst will work with IT staff and Business Partners to implement new or enhanced Life products into the Sales Illustration and Policy Administration systems.

Responsibilities:

• Ensures complex products, goods and services satisfy customer requirements using a standard process methodology
• Actively participates in reviews of code, specifications, requirements, etc. to develop, document and implement repeatable test plans
• Proactively diagnoses problems through research, analysis, and understanding of structured languages
• Using a structured approach, develops a comprehensive set of requirements or business models necessary to create the desired sustainable 'to be' business environment
• Translates end-user requirements into workflow and procedural changes and specifications for complex system modifications as appropriate
• Diagnoses and manages complex software defects and system anomalies to a successful resolution
• Works with software developers to resolve complex problems and provides detailed diagnostic information
• Consults with end-users concerning corrective actions as needed in a calm and professional manner
• Creates, maintains and coordinates updates to complex critical system data elements and configurable applications, including rules, values, tables and output with little or no development resource assistance
• Understands complex data structure and database schemas
• Prepares end-user procedures and manuals and provides end-user training for complex new or changed system functionality
• Motivates fellow team members through knowledge sharing and mentoring
• Documents complex project phases, provides regular status updates and creates effective release/implementation plans
• Represents the team in interdepartmental projects and corporate initiatives; consults with the business area on the complex system-related issues and makes recommendations for better utilizing the available technology

Requirements:

• Typically, 2+ years of applicable work and/or technical experience
• Typically, post-secondary degree, with a technical concentration, in a discipline such as: Management Information Systems, Computer Science, Statistics, or Applied Mathematics, applicable work experience in either a technical field or the life insurance or annuity industry may be substituted
• Must be able to comprehend, analyze, and interpret complex life product specifications and calculations
• A thorough understanding of the system's underlying values, tables, and codes and their impact on system processing
• Complex analytical and problem solving skills
• Demonstrates a complex working knowledge of systems and software development concepts, practices and procedures
• Ability to work effectively under very tight deadline pressure
• Proficiency in pertinent tools and software necessary for the position
• Ability to plan, schedule and execute multiple concurrent activities
• Clear use of the English language in written and oral communications and the ability to interpret and communicate technical information to non-technical personnel and vice versa
• Complex presentation and negotiation skills and the ability to lead meetings professionally and effectively
• Ability to act with diplomacy in resolving conflict, consulting and in acting as an agent in charge
• Must be self-motivated, able to work independently and willing to self-teach and take responsibility for ongoing professional development
• Life policy administration or financial system experience
• General understanding of life products and policy administration
• Advanced knowledge of Microsoft Excel, including pivot tables, lookups, and formulas