Salesforce Data Cloud/Data 360 Engineer

Concentrix is seeking an experienced Salesforce Data Cloud/Data 360 Expert to join our team. This role will focus on designing, implementing, and optimizing Salesforce Data Cloud solutions to drive unified customer profiles and real-time personalization. The candidate will work closely with IT and business teams to unlock the full value of our Salesforce ecosystem.

Responsibilities:

• Lead design and implementation of Salesforce Data Cloud / Data 360 (and Data Cloud One) solutions, ensuring proper integration with Sales, Service, and Marketing Cloud
• Develop and manage data models, identity resolution rules, and segmentation frameworks
• Configure and optimize Data Streams, Calculated Insights, Segments, and Activation Targets
• Implement zero-copy/federation, sandbox strategies, and governance models for scale and compliance
• Partner with stakeholders (IT, marketing, service) to translate requirements into technical deliverables
• Drive real-time data ingestion, profile unification, and personalization use cases
• Provide guidance on data governance, optimized credit consumption, and other sustainability best practices
• Troubleshoot and resolve Data Cloud issues, including data ingestion, identity resolution, and activation flows
• Stay updated on roadmap features, particularly Data Cloud One, Agentforce, and AI-driven capabilities, and advise on adoption strategies
• Train and mentor internal teams on best practices for Data Cloud usage

Requirements:

• 5+ years Salesforce ecosystem experience, with at least 2–3 years focused on Salesforce Data Cloud
• Hands-on expertise with Data Cloud One, including staging schemas, multi-org/companion org harmonization, and governance
• Strong understanding of identity resolution, householding, data modeling, and segmentation
• Experience integrating Data Cloud with Sales Cloud, Service Cloud, Marketing Cloud Engagement, Marketing Cloud Personalization, and external data sources
• Proficiency in data ingestion (APIs, Mulesoft, connectors, web SDKs) and activation (paid media, personalization engines, CRM, service workflows)
• Knowledge of credit consumption strategies, sandbox replication, and zero-copy/federation approaches
• Strong problem-solving skills, with the ability to translate business needs into scalable technical solutions
• Salesforce Data Cloud Consultant Certification strongly preferred
• Experience with Agentforce / AI Copilot integrations
• Familiarity with Adobe, LiveRamp, Sprinklr, or other Martech/Adtech platforms
• Strong understanding of data governance, privacy compliance (GDPR/CCPA), and security best practices
• Background in nonprofit or healthcare industries is a plus