Solutions Engineer (3959)

GBG Plc is dedicated to enabling safe and rewarding digital lives for genuine people everywhere. The Solutions Engineer will collaborate with sales teams to design and deliver tailored technical solutions for identity, fraud, and verification services, ensuring client requirements are met effectively.

Responsibilities:

• Collaborate cross-functionally to align technical capabilities with client objectives
• Support the full sales lifecycle with compelling solution design, demos, and proof-of-concepts
• Contribute to strategic growth by translating complex requirements into scalable solutions
• Deliver compelling technical presentations and live demonstrations showcasing how GBG's solutions solve complex identity, fraud, and verification challenges
• Lead the technical components of bids, RFPs, and proposals, ensuring solution designs align with customer requirements and position GBG competitively
• Address and resolve client concerns related to product integration, configuration, and customization by partnering closely with internal technical teams
• Stay current on product enhancements, releases, and industry trends to effectively advise both the sales team and customers throughout the presales lifecycle
• Develop deep, hands‑on expertise in GBG's product suite, enabling you to serve as a trusted technical advisor for prospects, partners, and internal stakeholders

Requirements:

• Experience in a customer‑facing technical role (Solution Engineering, Technical Support, Implementation, IT Operations, or similar)
• Programming familiarity in at least one language (Python, JavaScript, Java, or C#). Ability to read code, understand logic, and assist in simple troubleshooting
• Foundational understanding of APIs, including how RESTful services work and how to test endpoints using tools like Postman or similar
• General knowledge of SaaS platforms, cloud applications, and modern web technologies
• Ability to explain technical concepts clearly to both technical and non‑technical audiences
• Strong problem‑solving skills and the ability to gather requirements and translate them into actionable next steps
• Experience supporting customers through technical onboarding, demos, training, or solution walkthroughs
• Strong organization skills with the ability to manage multiple customer conversations and follow‑up items
• Confident, polished communication skills with the ability to facilitate meetings, give presentations, and articulate value
• Experience with API integrations, SDKs, or basic scripting as part of a technical implementation
• Exposure to identity verification, fraud prevention, or security‑focused technologies
• Familiarity with CRM tools such as Salesforce or HubSpot
• Awareness of consultative selling methods (MEDDIC, Challenger, SPIN), even at an introductory level
• Experience working with cross‑functional teams (Sales, Product, Engineering, Customer Success)
• Basic understanding of cloud concepts (AWS, Azure, or GCP) and general security best practices