Customer Experience Product Manager

Cisco is revolutionizing how data and infrastructure connect and protect organizations. They are seeking a Technical Product Manager to own the design, evolution, and delivery of Salesforce solutions that support Sales and Go-To-Market strategies, partnering closely with various teams to ensure effective revenue growth and operational efficiency.

Responsibilities:

• Own the product vision and roadmap for Salesforce solutions supporting Sales, Partner, and GTM initiatives
• Translate GTM strategies and business requirements into technical solution designs and prioritized Salesforce features
• Act as the primary product owner for Salesforce, including Sales Cloud and related integrations
• Partner with stakeholders across Sales, Renewals, Marketing, RevOps, and IT to gather requirements and align priorities
• Define and maintain functional and technical requirements, user stories, and acceptance criteria

Requirements:

• 7+ years of experience in Product Management, Technical Product Management, or Salesforce-focused roles
• Strong hands-on experience with Salesforce platform design (Sales Cloud required; Partner Community / Experience Cloud a plus)
• Proven ability to translate business and GTM strategy into technical solutions
• Solid understanding of sales processes, partner management, and revenue operations
• Experience working with cross-functional teams in fast-paced, matrixed environments
• Familiarity with GTM motions such as direct sales, channel sales, and co-selling
• Experience with Salesforce integrations (CPQ, Marketing Automation, Data platforms, APIs)
• Background in SaaS or enterprise technology environments
• Strong analytical, problem-solving, and communication skills
• Ability to influence without authority and align diverse stakeholders