Technical Product Manager, EDI

Allied Benefit Systems is seeking a Technical Product Manager (TPM) to act as the primary link between business stakeholders, product owners, and development teams. The TPM will drive the successful delivery of innovative EDI products and solutions, ensuring alignment with business goals and enhancing operational efficiency.

Responsibilities:

• Serve as the EDI product lead, driving the strategy and execution for eligibility and benefits file formats, including 834, 270/271, NCPDP and X12 transactions
• Oversee the end-to-end lifecycle of EDI file processing, from requirements gathering and mapping to testing, deployment, and ongoing maintenance in concert with our development teams
• Ensure all EDI solutions meet industry standards, regulatory requirements, and organizational goals for data quality and operational efficiency
• Collaborate with stakeholders to understand business objectives, customer needs, and market trends
• Combine strategic vision with technical expertise to drive transformation, optimize workflows, enhance operational efficiency, and modernize platform capabilities
• Partner with Product leadership to define and maintain the roadmap that aligns organizational goals, prioritizing features based on business value, user impact, and feasibility
• Write detailed business requirement documentation and user stories with clear acceptance criteria to guide development efforts
• Continuously gather and analyze user feedback to refine features and improve user experience
• Track key performance indicators (KPIs) to optimize product performance, drive continuous improvement, and ensure customer satisfaction
• Create, prioritize, and maintain a well-defined product backlog outlining features, enhancements, fixes, and technical work, ensuring items are clear, actionable, and clearly communicated to the development team
• Collaborates with leadership, business owners and subject matter experts to identify and implement enhancements that improve product scalability and efficiencies
• Oversee any applicable product version upgrades, including rollout, User Acceptance Testing, and regression testing to ensure smooth deployments
• Conduct final testing and acceptance of user stories, ensuring that features meet established criteria
• Lead regular discussions to gather feedback and refine product features for continuous improvement
• Participate in sprint planning, stand-ups, reviews, and retrospectives to ensure seamless Agile processes
• Make informed decisions about trade-offs between scope, schedule, and resources
• Address and resolve product-related challenges promptly, ensuring minimal disruption to project timelines
• Effectively communicate stakeholder needs to the development teams, ensuring delivery meets contractual requirements, quality standards, and performance expectations
• Manage the solution concept development process to ensure the product team understands the direction and vision
• Perform other responsibilities as assigned, ensuring adaptability and continuous support for product development initiatives

Requirements:

• Bachelor's degree from an accredited college or university in business, healthcare, technology or related field or equivalent work experience required
• At least 5 years' experience as a TPM, Product Owner, Business Analyst, or related role in an Agile/Scrum environment required
• Proven experience in Electronic Data Interchange (EDI) operations, including hands-on management of 834 file formats, 270/271 transactions, and X12 standards for eligibility, membership, medical, pharmacy (Rx), and other benefit files
• Excellent analytical and problem-solving skills
• Prior experience with Agile Scrums and project management
• Demonstrated computer literacy and advanced familiarity with Microsoft Office Suite required
• Excellent at communicating and leading cross-functionally with both technical and non-technical stakeholders
• Experience working with many levels in an organization
• Highly detailed oriented
• Relentlessly executes with a sense of urgency
• Outstanding at coaching, mentoring, and providing and accepting feedback
• Track record at developing leaders
• Ability to contribute to the recommendation of technical and business process solutions
• Strong Business Acumen
• SAFe (SA) certification, CSPO or equivalent (Certified Scrum Product Owner) and/or SPO/PM (SAFE Product Owner/Product Manager)
• Experience in project management tools
• Experience in healthcare