Otis Elevator Co.Remote
Associate, Repair Sales Development Rep
United States
Full-time
1 week ago
No H1B
Key skills
CRM platformsSales engagement toolsLead management processesSales pipelinesRapport buildingProfessionalismVerbal communicationWritten communicationOrganizational skillsAttention to detailCollaborationCRMCommunicationSales
About this role
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. The Sales Development Representative – Repair (SDR) plays a critical role in driving revenue growth by identifying, qualifying, and nurturing inbound and outbound leads, ensuring a seamless lead lifecycle from initial engagement through handoff and follow-through.
Responsibilities:
- Qualify inbound and outbound leads to ensure they meet established criteria before routing them to the appropriate sales representative
- Gather essential information regarding the lead’s needs, budget, timeline, and decision-making structure to support a tailored sales approach
- Maintain accurate, detailed, and up to date records of all lead interactions and activities in the CRM system
- Conduct timely outreach to new leads, ensuring prompt follow up and a professional first impression
- Schedule discovery calls, product demonstrations, or meetings between prospects and the Sales team
- Nurture leads that are not yet ready to engage in a sales conversation, building rapport and developing long term interest
- Partner closely with Sales to ensure qualified leads progress effectively into opportunities, supporting movement to proposal stages
- Collaborate with Marketing to share insights on lead quality, campaign performance, and opportunities for improving outreach effectiveness
- Provide ongoing feedback on lead trends, objections, and market insights to inform strategic improvements
- Track and report on personal KPIs, pipeline contribution, and follow up activity
- Share recommendations to enhance lead generation processes, tools, and communication workflows
Requirements:
- Bachelor's degree in Business, Operations, Communications, or a related field preferred; equivalent professional experience considered
- 1–3 years of experience in sales support, business development, customer engagement, or related roles
- Proficiency with CRM platforms and sales engagement tools
- Strong understanding of lead management processes and sales pipelines
- Excellent verbal and written communication
- Strong organizational skills and attention to detail
- Ability to build rapport quickly and handle objections with professionalism
- Collaborative mindset with the ability to partner closely across teams