Protective Life is dedicated to providing protection and peace of mind to customers facing life's uncertainties. The Dealer Development Manager (DDM) is responsible for managing finance and insurance services for a network of automotive dealerships, focusing on building relationships and driving portfolio growth. This role requires strong customer service skills and the ability to communicate effectively with clients and internal associates.
Responsibilities:
- Develop and execute a strategy to increase overall production within existing accounts
- Build and enhance relationships with key dealership personnel
- Utilize CRM to actively track and analyze sales leads and customer interactions to enhance business relationships and drive portfolio growth
- Establish and maintain ongoing communication with dealers to create visibility and accountability before, during, and after every client visit and client interaction
- Identify and implement process improvement recommendations
- Leverage customer relationships to generate leads and acquisition opportunities
- Maintain industry knowledge surrounding trends and company initiatives
- Assist & contribute to the evaluation of competitive programs and products and provide management with updated information to develop strategy and negation tactics as needed
- Leverage cold calling and networking skills to obtain new sales opportunities resulting in Protective APD sales presentations (based on territory)
- Navigate projects to completion with multi-department communication and follow-up
Requirements:
- Strong focus on customer service, which includes excellent listening skills, verbal and written communication skills as well as interpersonal skills
- Proficient in Microsoft Office (in particular, Excel and PowerPoint)
- Possess an organized approach to problem-solving
- Must have a vehicle and a valid driver's license with a good driving record
- Must be able to travel 50-75% of the time by air or car (varies by territory)
- Bachelor's degree preferred
- Business-to-business sales experience of 2-5 years in the automotive industry preferred
- Retail automotive industry experience preferred