Key skills
Sales Development StrategyPerformance ManagementLead QualificationData AnalysisCross-Functional CollaborationCoachingCommunication SkillsTeam LeadershipCRMLeadershipCommunicationCollaborationSales
About this role
Otis Elevator Co. is the world’s leading elevator and escalator manufacturing, installation, and service company. The Sr Supervisor, Sales Development leads the strategy and performance of the Sales Development Representative team, focusing on optimizing lead qualification processes and improving conversion rates.
Responsibilities:
- Lead, coach, and develop a team of SDRs to achieve individual and team KPIs
- Conduct regular coaching sessions focused on call quality, objection handling, messaging refinement, and pipeline contribution
- Foster a culture of accountability, collaboration, and continuous learning
- Design and refine lead qualification criteria, outreach strategies, and handoff processes to improve conversion and speed to lead
- Partner with Sales leadership to ensure alignment on opportunity criteria, pipeline expectations, and feedback loops
- Evaluate and optimize workflows, tools, and systems to increase team efficiency and performance
- Work closely with Marketing to share insights on lead quality, campaign performance, and audience trends
- Partner with Sales to ensure timely follow-through on qualified opportunities and transparent funnel management
- Serve as a communication bridge across teams to ensure a unified understanding of goals, expectations, and definitions of success
- Track, analyze, and report on SDR performance, pipeline contribution, conversion rates, and outreach activity
- Provide data-driven recommendations to improve lead generation, lead handling, and funnel progression
- Forecast resource needs, expected pipeline contribution, and performance trends
- Identify opportunities to streamline SDR workflows through automation, CRM optimization, and updated outreach tactics
- Continuously evaluate best practices in sales development and implement improvements that enhance results
- Drive initiatives that elevate lead follow-up quality, speed, and consistency
Requirements:
- Lead, coach, and develop a team of SDRs to achieve individual and team KPIs
- Conduct regular coaching sessions focused on call quality, objection handling, messaging refinement, and pipeline contribution
- Foster a culture of accountability, collaboration, and continuous learning
- Design and refine lead qualification criteria, outreach strategies, and handoff processes to improve conversion and speed to lead
- Partner with Sales leadership to ensure alignment on opportunity criteria, pipeline expectations, and feedback loops
- Evaluate and optimize workflows, tools, and systems to increase team efficiency and performance
- Work closely with Marketing to share insights on lead quality, campaign performance, and audience trends
- Partner with Sales to ensure timely follow-through on qualified opportunities and transparent funnel management
- Serve as a communication bridge across teams to ensure a unified understanding of goals, expectations, and definitions of success
- Track, analyze, and report on SDR performance, pipeline contribution, conversion rates, and outreach activity
- Provide data-driven recommendations to improve lead generation, lead handling, and funnel progression
- Forecast resource needs, expected pipeline contribution, and performance trends
- Identify opportunities to streamline SDR workflows through automation, CRM optimization, and updated outreach tactics
- Continuously evaluate best practices in sales development and implement improvements that enhance results
- Drive initiatives that elevate lead follow-up quality, speed, and consistency