Senior Manager, National Customer Programs

Clean Earth is focused on advancing a national strategy for customer programs, and they are seeking a Senior Manager to lead a team managing the National Accounts portfolio. This role involves ensuring program excellence throughout the customer lifecycle, driving continuous improvement, and fostering cross-functional alignment to strengthen customer relationships.

Responsibilities:

• Lead, coach, and develop a team of National Account Program Managers responsible for some of the company’s largest national customers
• Establish clear expectations, performance metrics, and development plans to ensure a high-performing, customer‑centric organization
• Foster a culture of accountability, collaboration, data‑driven decision making, and continuous improvement
• Oversee program execution across national accounts to ensure operational reliability, contract compliance, and financial health
• Develop and implement strategies to enhance customer experience, improve service efficiency, and drive cross-selling opportunities
• Review and optimize resource allocation across the PM team based on customer complexity, portfolio size, and strategic importance
• Serve as an executive escalation point for key national accounts, ensuring service issues and strategic needs are addressed promptly
• Partner with Sales and National Accounts leadership to support renewals, expansion opportunities, and customer business reviews
• Build and maintain strong relationships with customer leadership teams, focusing on long-term partnership and value creation
• Collaborate closely with Operations, Dispatch, Sustainability, Finance, and IT teams to ensure seamless service delivery and program execution
• Represent customer and program management needs in internal forums, driving improvements in service models, technology platforms, and processes
• Lead cross-functional initiatives to reduce service failures, streamline communication, and increase efficiency at scale
• Guide the development of reporting tools and dashboards for internal use and executive-level customer presentations
• Analyze portfolio trends and drive data-backed recommendations for efficiency, sustainability, and program enhancements
• Support pricing strategy, contract negotiations, and RFP development in partnership with Sales and Finance
• Lead initiatives to standardize processes, improve program scalability, and elevate the customer experience
• Identify and implement technology solutions that enhance visibility, communication, and operational performance
• Develop and refine program management processes, SOPs, and best practices

Requirements:

• Degree from an accredited college or university in Environmental Sciences, Business Administration, Marketing, or similar areas of study, coupled with a minimum of 5 years of account management experience in either sales or customer-facing
• 7-12 years of experience in customer service, waste & recycling, or national accounts management
• Minimum 2 years of people leadership experience, ideally managing customer-facing teams
• Strong financial acumen, including revenue forecasting, cost‑to‑serve analysis, and contract management
• Ability to manage large portfolios, navigate operational complexity, and build strong cross-functional partnerships
• Strong communication skills, executive presence, and customer relationship expertise
• Proficiency in Microsoft Office, Salesforce, CRM platforms, analytics tools, and advanced Excel/reporting skills
• Strong customer service and project management skills
• Understanding of waste profiling, RCRA, and DOT regulations
• Strategic Leadership & Vision
• Team Coaching & Talent Development
• Customer Relationship Management
• Operational & Financial Acumen
• Data‑Driven Decision Making
• Process Optimization
• Cross-Functional Collaboration
• Executive Communication