Cloud Services Ops, Associate Engineer

PTC is a leading company transforming the physical and digital worlds through innovative software. They are seeking an Associate Engineer for Cloud Services Ops to manage issue resolution, facilitate communication between customers and internal teams, and ensure effective application configuration and implementation.

Responsibilities:

• Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels
• Application configuration and implementation with a heavy focus on Linux
• Manage cases efficiently within our ticketing system
• Facilitate communication between customers and internal teams to resolve issues
• Update managers and management team on ticket status as required
• Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare
• Operating systems include Linux and Windows
• Must be available to work occasional nights and weekends to support after‑hours configuration changes and scheduled monthly maintenance activities

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or Cybersecurity
• Must have or be able to obtain Security level clearance
• Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels
• Application configuration and implementation with a heavy focus on Linux
• Manage cases efficiently within our ticketing system
• Facilitate communication between customers and internal teams to resolve issues
• Update managers and management team on ticket status as required
• Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare
• Operating systems include Linux and Windows
• Must be available to work occasional nights and weekends to support after‑hours configuration changes and scheduled monthly maintenance activities
• Must be able to prioritize and meet deadlines
• Able to work and contribute to a team environment
• Flexible, detail oriented and organized with the ability to multitask and work independently
• Ability to work in a fast paced environment
• 2+ years working in an IT Help Desk type environment
• Understanding of Cloud technology
• Basic command line Linux Skills
• Basic Oracle skills
• Basic troubleshooting skills