Key skills
SolarWindsNetwork monitoringNetworking protocolsIncident ticketing systemsSNMPCybersecurity fundamentalsMPLSWAN routingIPv4IPv6Red Hat Enterprise LinuxAPI utilizationBash shell scriptingPythonPHPJava ScriptMySQLMicrosoft OfficeCloud servicesData Center environmentsTeamworkJavaPerlShellBashAWSAzureGoogle Cloud
About this role
GovCIO is currently hiring for a Network Reliability Engineer to support their client's contract needs. The role involves supporting, maintaining, optimizing, and troubleshooting a mature network environment for a large Government Agency.
Responsibilities:
- Perform Incident Response support by monitoring ticket system and taking appropriate actions on network related Incidents
- Manage, maintain, and support existing SolarWinds instance which monitors and generates alerts for network equipment
- Manage, maintain, and support existing interactive webpage dashboards through programming and database calls to SolarWinds and various other systems utilizing SWQL Studio
- Participate in troubleshooting sessions involving connectivity issues for infrastructure and applications by using SolarWinds and/or analyzing packet capture data, syslogs and related log data
- Use network diagnostic tools to reduce outage times by quickly identifying network related anomalies and issues
- Generate root cause analysis for issues diagnosed on the network
- Use network diagnostic tools to proactively address network anomalies and issues as well as optimize network performance
- Develop and maintain technical documentation as it pertains to the systems being managed
- Ensure compliance with security standards, policies, and best practices for IT systems and data protection
- Train and mentor internal teams on efficiencies gained by utilizing SolarWinds to monitor and diagnose network anomalies and issues
Requirements:
- Bachelor's with 5 - 8 years (or commensurate experience)
- 5+ years of experience in monitoring and managing network equipment
- Experience with Incident and Request ticketing systems
- Strong knowledge and experience with SolarWinds and related dashboard activities
- Strong knowledge of networking protocols (TCP/IP, HTTP/HTTPS, DNS, etc.)
- Solid knowledge of SNMP as it relates to SolarWinds implementations
- Solid network and cybersecurity fundamentals knowledge
- Fundamental knowledge of MPLS and WAN routing principles
- Fundamental knowledge of IPv4 and IPv6 protocols
- Basic understanding of Red Hat Enterprise Linux (RHEL 8/9) to administer Apache2 web server
- Basic understanding of Application Programming Interface (API) utilization to extract performance and informational data from various vendors
- Basic understanding of Bash shell scripting, Python, PHP, Perl, Java Script, MySQL database
- Proficiency with Microsoft Office suite
- Familiarity with cloud service providers (AWS, Azure, Google Cloud)
- Familiarity with Data Center network environments
- Strong ability to work as part of a team, but also possess the drive and ability to perform duties autonomously if the project demands it
- Must be able to obtain and maintain a HUD Public Trust
- Experience with CISCO switches and routers
- Experience with CISCO specific monitoring systems
- Experience with packet capture systems
- Experience with packet broker switches
- Experience with automation provisioning
- Experience with COTS DDI products
- Experience with load balancers
- Experience with NAC
- Experience with AAA systems
- Experience with SSL certificate management
- Experience with proxy systems