CareDx, Inc.Remote
Sr Implementation & Support Engineer
United States of America
Full-time
2 weeks ago
$94,000 - $120,000 USD
No H1B
Key skills
System engineeringCustom SQL queriesCrystal reportsTroubleshooting software interfacesBiomedical systems engineeringMicrosoft AzureMicrosoft WordMicrosoft ExcelMicrosoft PowerPointWebsite maintenanceData conversionsPythonC++JavascriptJavaScriptCSQLAzureSales
About this role
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. The Sr Implementation & Support Engineer will perform technical tasks for clients related to the implementation and support of the OTTR system, ensuring that project scope, cost, timelines, and deliverables are met.
Responsibilities:
- Manage day-to-day operational aspects of assigned tasks to comply with the scope, risks, timeline, and costs throughout project lifecycle
- Create and update necessary system and task documents to maintain documented history of customer needs, and ensure task documents are complete, current, and stored appropriately
- Perform tasks to assure timely project completion, reporting on variances in estimates for timelines and level of effort
- Create custom configuration in client systems in accordance with functional requirements
- Create custom crystal reports using SQL
- Perform analysis of system hardware, database, and configuration to ensure product integrity and performance
- Test application and system configuration to report and correct issues observed
- Verify requirements and specifications for reports and system configuration
- Accurately forecast task deliverables, level of effort, and timelines
- Identify additional selling opportunities and work with the territory sales team to convert leads into new deals or add-on engagements
- Mentor junior and mid-level engineers
- Possibility for some Travel
Requirements:
- Bachelor's degree in MIS, related field or equivalent experience
- 5+ years of experience in system engineering or programming, implementing, configuring, and automating
- 5+ years of experience writing complex custom SQL queries
- 5+ years of experience using reporting tools such as crystal reports
- 5+ years of experience in troubleshooting software interfaces
- Microsoft Word, Excel, and PowerPoint expertise
- 2+ years of experience in engineering biomedical systems
- 2+ years of experience creating and maintaining websites using IIS
- Knowledge of other coding languages such as Python, C++, Javascript
- Experience performing data conversions
- Knowledge and navigation of Microsoft Azure hosted solutions