Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

Farmers Insurance is committed to delivering peace of mind to customers through comprehensive protection and advice. The Customer Service Associate plays a key role in assisting customers with claims, guiding them through the process, and ensuring accurate documentation of interactions.

Responsibilities:

• Responds to inbound telephone inquiries in a Claims Contact Center
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
• Provide customers with an explanation of the claim process
• May authorize services such as road side assistance and rental cars
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
• Ensures all customer interactions are clearly and accurately documented in the claim file
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks

Requirements:

• Strong verbal communication and active listening skills
• Proficient in both written and spoken English
• Assumes personal accountability for actions and outcomes
• Possesses flexibility to work in a fast paced, dynamic environment
• Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously
• Ability to troubleshoot connectivity issues, if needed
• Typing speed of at least 30 WPM with 90% accuracy
• High School diploma or equivalent required
• Customer service experience is highly preferred
• Remote contact center experience is a plus, but not required