Technical Product Manager - Digital Customer Platforms

Baylor Genetics is responsible for the technical product management of customer-facing digital platforms. The Technical Product Manager will partner with various teams to deliver scalable and secure digital experiences, translating customer needs into technical requirements and managing the product backlog.

Responsibilities:

• Own and manage the technical product backlog for provider and patient-facing platforms
• Translate customer, clinical, and business requirements into clear user stories and acceptance criteria
• Ensure platforms are scalable, secure, and compliant with healthcare regulations
• Work closely with engineering teams to guide technical design decisions and implementation
• Partner with UX and CX teams to deliver intuitive, user-centered digital experiences
• Support release planning, sprint planning, and backlog refinement activities
• Drive continuous improvement of customer platforms using usage data, feedback, and performance metrics
• Identify technical debt and platform risks and prioritize remediation
• Support roadmap development aligned to digital strategy and customer needs

Requirements:

• Bachelor's degree in computer science, information systems, engineering, health informatics, or a related field
• 5+ years of experience in technical product management or product ownership
• Experience working closely with engineering teams in agile environments
• Strong technical fluency with APIs, integrations, and complex systems
• Experience translating business and user needs into clear technical requirements
• Ability to manage complex backlogs and dependencies in agile environments
• Familiarity with healthcare data standards, security, and compliance concepts
• Effective collaboration with engineering, design, and platform teams
• Experience in healthcare, diagnostics, or health technology preferred