Senior Customer Success Manager

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are seeking a Senior Customer Success Manager to take ownership of an enterprise book of business, build relationships, and demonstrate the value of their mental health solutions.

Responsibilities:

• Serve as the product expert and mental health advocate for an enterprise book of business
• Develop and maintain positive working relationships with multiple customers and consultants
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals
• Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations
• Work cross-functionally to provide key customer feedback and process improvements
• Provide sales support as needed

Requirements:

• You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management
• You have experience in upselling and retaining customers to drive additional revenue
• You have experience using SaaS-based solutions and platforms
• You have experience owning the life cycle contract renewals
• You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction
• You have a deep passion to transform the U.S. healthcare system, especially mental health
• You have the willingness and ability to travel as needed (approx. 15%)
• You have a Bachelor's degree or higher, preferred