Senior Customer Success Manager

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Senior Customer Success Manager will take ownership of an enterprise book of business, building relationships and demonstrating the value of mental health solutions to clients.

Responsibilities:

• Serve as the product expert and mental health advocate for an enterprise book of business
• Develop and maintain positive working relationships with multiple customers and consultants
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals
• Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations
• Work cross-functionally to provide key customer feedback and process improvements
• Provide sales support as needed
• Grow Pipeline: Add new opportunities through discovery with customers and/or consultants
• Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members
• Build Advocacy: Develop multithreaded relationships within your book of business
• Educate: Bring ideas on best approaches for engagement tactics based on a customers demographics or painpoints
• Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success

Requirements:

• You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management
• You have experience in upselling and retaining customers to drive additional revenue
• You have experience using SaaS-based solutions and platforms
• You have experience owning the life cycle contract renewals
• You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction
• You have a deep passion to transform the U.S. healthcare system, especially mental health
• You have the willingness and ability to travel as needed (approx. 15%)
• You have a Bachelor's degree or higher, preferred