Product Manager I (Fintech)

Housecall Pro is dedicated to supporting home service professionals in the U.S. by providing innovative solutions that streamline their operations. As a Product Manager I, you will identify customer problems, define product outcomes, and collaborate with cross-functional teams to deliver impactful solutions.

Responsibilities:

• Think. Identify market opportunities, and define product vision and strategy
• Conduct in-depth interviews, surveys, and competitor research
• Analyze customer and business data
• Write and present strategy and product overview documents
• Enhance how our customers are introduced to our products through continuous experimentation
• Explore. Collaborate with key cross-functional stakeholders (Design, Engineering, Product Marketing, Strategy and Operations) to develop and validate compelling solutions to the problems/opportunities in your product area
• Support Product Designers with sound design instincts and clear thinking
• Co-create event models and user flows
• Collaborate with Design and Engineering to develop wireframes
• Partner with business and go-to-market functions to refine product positioning, pricing, risk management, and operational requirements
• Conduct user testing to validate solutions
• Plan. Effectively plan how to go from idea to delivered product and communicate that plan to others
• Create, update, and communicate roadmap
• Plan day-to-day operations of the product team
• Build. Drive the execution of building features and functionality by doing whatever is needed to keep momentum going alongside stakeholders
• Launch & Learn. Pull together everything needed to effectively launch, measure, learn, and iterate quickly to improve the product and its performance
• Create measurement plans to monitor feature adoption and usage
• Co-create go-to-market plans and collaborate with Marketing and Operations to execute them
• Rapidly develop post-launch product iterations

Requirements:

• 2+ years of experience in product management
• Bachelor's degree in related field or equivalent work experience
• Experience using ‘growth stack' tools (i.e. Amplitude, Segment, Braze, Launch Darkly and others that enable product managers to rapidly experiment and measure results)
• Knowledge of multiple functional areas such as Engineering, UX/UI, Sales, Customer Support, Finance or Marketing; understanding of go-to-market commerce enablers (e.g. payments, loyalty, subscriptions, etc.)
• Deep understanding of Product Management processes
• Required to work East Coast hours
• Experience in highly performing product organization
• Passionate about user experience and deep customer empathy
• Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends
• Excellent problem-solving, organizational and analytical skills
• Experience in Fintech a plus
• Experience working in or with platform teams a plus