Manager, Partner Customer Success

Vanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring. The Manager, Partner Customer Success will lead a team to drive adoption and retention across Vanta’s partner ecosystem, developing scalable processes and collaborating with cross-functional stakeholders.

Responsibilities:

• Hire, coach, and develop a team of Partner CSMs who consistently deliver customer value, operational excellence, and strong partner relationships
• Model and foster a culture of customer obsession, accountability, and cross-functional collaboration
• Build onboarding and enablement programs that ramp new hires to proficiency and prepare the team for ongoing growth
• Take strategic ownership of partner lifecycle management — from onboarding and enablement to adoption, advocacy, and long-term retention
• Identify problems proactively and drive solutions to completion rather than escalating — demonstrating strong judgment, resilience, and creative problem-solving
• Develop scalable, repeatable processes that empower partners to deliver successful customer outcomes at high velocity
• Use data to identify opportunities, risks, patterns, and insights — and translate those into action plans for your team and partners
• Define and track key business metrics (e.g., partner activation, customer adoption, renewal health), making data-backed decisions without needing direction
• Operate effectively at multiple altitudes: deep in tactical details when needed while maintaining ownership of the broader strategy
• Partner closely with Revenue Operations, Partnerships, Sales, Product, Marketing, and Support to improve the Partner CS experience and product fit
• Rally teams around shared goals, aligning efforts to drive meaningful impact for partners and customers
• Represent the voice of the partner and their customers across internal forums, influencing product roadmap and GTM strategy
• Guide your team and partners in effectively leveraging Vanta as the foundation of a modern GRC program

Requirements:

• 4+ years leading customer-facing teams (Customer Success, Account Management, or Partner-focused roles)
• Demonstrated ability to do more than manage people — you own programs, solve ambiguous problems, and drive strategic outcomes
• Experience managing up, across, and down to influence stakeholders and move initiatives forward
• Strong data literacy and business acumen — ability to analyze trends, uncover insights, forecast impact, and drive decisions autonomously
• Proven ability to build and refine processes in a high-growth environment
• Passion for customer and partner success, with a track record of building trusted relationships and navigating complex issues
• Experience supporting customers across SMB and Enterprise segments; international experience a plus
• Resilient, creative problem solver who maintains a non-emotional, pragmatic approach to setbacks
• Growth mindset and deep curiosity — eager to iterate, learn quickly, and continuously improve
• Ability to balance high-level strategy with tactical excellence
• GRC or security compliance background is a plus, but not required — you'll demonstrate the ability to learn quickly and build GRC fluency on the job