Senior Product Designer II, Customer Journey - Platform

HubSpot is an AI-powered customer platform that shapes powerful and easy-to-use core experiences. The Senior Product Designer II will tackle cross-product problems, design cohesive user experiences, and collaborate with various teams to drive impactful design solutions.

Responsibilities:

• Define, design, and steward experiences that span the entire platform—ensuring cohesion and preventing silos
• Shape, evolve, and contribute to our design systems; set standards and solve for consistency, scalability, and accessibility
• Ideate, design, and experiment with AI and automation—whether in customer features, predictive tools, or your own design workflow
• Foster deep partnership with Product Managers, Engineers, UX Researchers, and Content Designers
• Define success metrics, validate with analytics and qualitative insights, and iterate relentlessly for both user value and business outcomes
• Elevate team craft, mentor others, share feedback, and help define what’s next for the Product Platform at HubSpot

Requirements:

• Proven Product Design Craft Expertise: To stand out in the application process, share a portfolio that showcases depth of craft, systems thinking, and measurable impact on users and the business, especially in complex, scalable, or platform environments. Please include at least three recent case studies highlighting these strengths
• Collaborative Leadership: A history of influencing outcomes across disciplines by building trust, driving alignment, and championing user-centric solutions
• Systems and Scale Thinking: Passion for connecting the dots across products and platforms, designing experiences that grow with our customers and business needs
• Adaptability & Change Readiness: Comfort with ambiguity and a proactive mindset in the face of change. You're energized by new challenges and thrive in a dynamic, evolving environment
• AI & Automation Curiosity: Excitement to work with (and continue learning about) AI and automation—whether to elevate customer experiences or optimize how we design and deliver
• Growth Mindset: A genuine drive to constantly learn, share knowledge, and help yourself and others get better, every day