Implementation Project Manager, LS

Carrington Holding Company, LLC is a part of The Carrington Companies, providing integrated mortgage loan servicing assistance. The Implementation Project Manager will lead project delivery for new mortgage servicing platforms and ensure operational readiness and compliance.

Responsibilities:

• Lead project management for implementation of system enhancements or conversions impacting core servicing operations
• Analyze and validate business requirements ensuring accurate translation of business needs into efficient system configuration or workflow design requests for vendor / IT execution
• Monitor vendor / IT performance to ensure timeliness and quality exceptions are met; escalate risks impacting servicing readiness
• Develop, make recommendation and maintain comprehensive project documentation, including rollout readiness plans and ensuring deliverables are completed accurately and on schedule, assist with issue resolution, and post implementation support
• Facilitate reoccurring project and stakeholder meetings, driving accountability for task completion, schedule adherence and operational alignment
• Provide executive-level updates on implementation progress, risks and configuration or product gaps
• Ensure all impacted teams have well defined procedures, proper training materials, and completed user acceptance testing specific to new system capabilities
• Exceptional project management, communication, and organizational skills
• Proven ability to guide business operations teams through system transitions or process transformations
• Demonstrated ability to align technology solutions with operational needs
• Strong understanding of mortgage servicing workflows, including familiarity with agency servicing processing requirements

Requirements:

• Bachelor's degree in Business, Finance or related field or equivalent work experience
• Five plus (5+) years of experience managing system implementations, conversions, or vendor integrations
• Three plus (3+) years in the mortgage servicing industry
• Exceptional project management, communication, and organizational skills
• Proven ability to guide business operations teams through system transitions or process transformations
• Demonstrated ability to align technology solutions with operational needs
• Strong understanding of mortgage servicing workflows, including familiarity with agency servicing processing requirements
• Project Management Professional (“PMP”) Certification or similar certification preferred