Account Manager - Small Business

Gallagher is a global community committed to helping clients navigate complexity with confidence. They are seeking an Account Manager for their small business division who will focus on delivering exceptional customer service and building strong client relationships.

Responsibilities:

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
• Secure existing business and drive the sale of additional services and lines of coverage
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
• Guide your team members in addressing a client’s risk management needs through consultative conversations
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
• Conduct periodic audits to ensure compliance standards and service levels are met
• Maintain accurate client and policy data and documents within the Gallagher system
• Use Gallagher's technology to improve productivity and quality
• Effectively manage multiple competing priorities

Requirements:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office